Because digital products can be downloaded or accessed immediately, all sales are generally final once a product has been delivered. We still want you to be happy with your purchase.
You may be eligible for a refund if
- The product is materially different from its description, and our support team cannot fix the issue.
- You were charged twice for the same order.
- A service was not delivered as described.
Refunds are not available when
- Your server or setup does not meet the listed requirements.
- You changed your mind after downloading the product.
- The licence key has already been activated or the files have been downloaded, unless the product is defective.
How to request a refund
Open a support ticket within 14 days of purchase with your order number and a description of the problem. Approved refunds are returned to the original payment method where possible and the related downloads and licences are revoked.